Refund policy

PlateState Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Because our apparel is made to order, returns are only accepted in specific situations outlined below.

To start a return or report an issue, please contact us at platestateco@gmail.com with your order number and a brief description of the issue.

Returns sent without first contacting us will not be accepted.

Eligibility for Returns

Returns or refunds may be approved if your item meets one of the following conditions:

  • The item arrived damaged

  • The item has a manufacturing defect

  • You received the wrong item (wrong design or product)

If approved, we will offer either a free replacement or a refund, depending on the situation.

In most defect or damage cases, you will not be required to return the item.

Non-Returnable Situations

Due to the custom, made-to-order nature of our products, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Incorrect color selection

  • Change of mind after ordering

  • Sale items

  • Gift cards

  • Personalized or custom items

Please double-check sizing charts and product details before placing your order.

Damaged or Defective Items

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us within 30 days of delivery at platestateco@gmail.com.

To help us resolve the issue quickly, please include:

  • Your order number

  • A clear photo showing the issue

  • If multiple items are affected, one photo showing all affected items together

Once reviewed, we’ll make it right with a replacement or refund.

Minor variations in print placement or color may occur due to the production process and are not considered defects.

Exchanges

We do not offer direct exchanges.

If your item qualifies for a return under our policy, we’ll resolve it first. If you want a different size, color, or item, a new order will need to be placed.

Unsuccessful or Failed Deliveries

If an order cannot be delivered due to an incorrect address or similar issue, we may offer:

  • A replacement with additional shipping costs, or

  • A partial refund excluding shipping

Please ensure your shipping details are accurate at checkout.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be:

  • Unworn and unused

  • In original condition and packaging

  • Accompanied by proof of purchase

Custom or personalized items are excluded from this right.

Refunds

Once your issue or return is reviewed and approved, refunds will be processed to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since approval, contact us at platestateco@gmail.com.